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Orders for new hosting accounts received during office hours (8am - 8pm) will
be setup within 1 hour. As domain names generally take around 24 hours to
configure, temporary server names and website addresses are provided on
completion of account setup to allow you to begin using your hosting account
immediately. Orders received outside office hours will be processed on the same
day or on the following business day. |
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Hacking of web-servers is a very real risk on the Internet. We monitor our
servers and continuously log attempts to exploit vulnerabilities in common
web-servers. Verrex Communications runs on GNU/Linux based systems, which have a substantially
lower risk of being compromised than Windows based servers. All equipment is stored in a secure data center which incorporates 24
monitoring and alarm system, hardware based intrusion detection systems,
firewalls, dry head fire suppression systems. The servers are configured to minimise the risk of hacking by running all
programs as individual user accounts with only the required privileges to
perform the specific function of that program. Bugtraq mailing lists are continuously monitored and all security related
patches are meticulously applied to services. |
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A comprehensive service level agreement (SLA) is provided for all web hosting
accounts and can be viewed
here. Verrex Communications operates all servers to ensure the maximum uptime possible.
From time to time (typically 3-4 times per year) the servers will need to be
taken offline to perform system and hardware upgrades. Such upgrades are
performed at time of low usage. Redundancies are in place to assist maintain a high level of uptime, RAID
drive arrays, redundant power sources, redundant links to the Internet backbone. Uptime for our web servers is currently > 99%. |
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YES! At any time you can upgrade your site to a larger hosting account. We
will simply calculate the difference in value for the remaining portion of
hosting services which have been purchased and provide an invoice for the
difference in value. |
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It is the amount of storage space you can
use on our servers to hold all (web pages, images and scripts) files associated
with your website. It means the amount of space that the files would take up on
your computers Hard Drive. |
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Data transfer is the volume of
information that is transferred to or from your website. Every time a visitor
looks at your website data is transferred. |
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Most business website's only need less than 5MB to store all of the files.
Remembering that the average user on a 56Kbps modem connection can only download
12MB in 1 hour, if your site is much large than 5MB it will be too slow for
people to download.
Most customers purchase the basic account which gives you enough space for
your web site as well as your email. |
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YES! Only very large or high volume
websites will ever exceed 1 GB of data transfer in a month. An average business
website would support up to 10,000 different people looking at their website
every month and still not exceed 1GB of data transfer! The way we look at data
transfer is that, if you ever have to pay for more data transfer your website
will be generating so many benefits for your business that it will by far out
weigh the cost of the excess data charges. |
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Total data transfer for your hosting account, includes data transferred via:
- Web Traffic - Visitors to your website
- FTP Transfer - Data transferred to/from your site using FTP
- Email - All email handled by our mail server
'Total data transfer' is the sum of both inbound and outbound data over the
mediums listed above. |
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For each hosting account you can only have one website. Each website can have
multiple sections, pages etc. |
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In the control panel for your account you will find the option to create a
MySQL database. If you would like to create a MySQL database or add multiple
databases to your account, please contact us. |
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phpMyAdmin is installed and accessible via the control panel for web based
management of databases. |
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You should choose the hosting account size based on the size of your website.
If you are unsure its best to start with the 'Small' account as you can always
upgrade at a later date. |
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Verrex Communications Inc. believes that the quality of our work best determines our success. If you have any questions regarding a certain hosting plan,
please do not hesitate to contact
us. We are standing by to help answer your questions. |